Purposes of Processing

Personal data is collected and processed during the operation of our website, we only store personal data for as long as required. We may use third party service providers to help with this processing, they act as a ‘data processor’ on our behalf and only use the data collected in ways we specify for our own purposes. The categories of third parties which we work with include IT service providers, Delivery Agents, Payment Service Providers and Marketing Companies.

We only process the minimum personal data necessary and use industry standard data masking techniques where possible (pseudonymisation / anonymisation). We have outlined some of this activity and the parties involved (data processors unless otherwise stated) below:

IMPROVING THE USABILITY OF OUR WEBSITE

We process data such as online identifiers and behavioural data in order to measure performance and improve the user experience of our website

TRAFFIC & SECURITY

When you browse our website the requests are sent via the Cloudflare network. Cloudflare will process online identifiers in order to ensure that our traffic is genuine and prevent cyber-attacks such as a Denial of Service attack. We will also keep logs of requests to our website, the data collected may include your IP addresses.

COOKIES

We use cookies on our website to enable essential functionality and enhance your experience when browsing our site.

Cookie Policy

What Are Cookies?

Cookies are small data files used to store information on your computer, tablet or mobile device. There are different types of cookies depending on the task, find more information below about the cookies we use and the role they play in helping to make our website more customer friendly and easy to use.

How We Use Cookies

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers. Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you. We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you. Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies.

Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access. Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.

Types of Cookies We Use

SESSION COOKIES

Session cookies help us to provide important features and functionality on our website to offer you the best experience. These cookies remember your preferences when browsing different pages for the site. Examples of this are keeping track of the items in your basket and remembering that you are logged in.

PERSISTENT COOKIES

Persistent cookies help us to remember settings between multiple sessions, they are set for a long time (e.g. 2 years). Examples of this type of cookie are storing your Privacy Settings so you don’t need to set them every time you visit the website.

ANALYTICAL COOKIES

These keep a track of how many visitors are on the site and what is being clicked, this allows us to learn which features you find easy to use and where we can improve to give you a better user experience.

CREATING AN ONLINE ACCOUNT

When you create an online account with us you provide us with information that we use to remember you and enable you to check out faster. This also gives you access to features such as Order History, Saved Baskets.

CONTACTING US

When you contact us we will process the data you provided, our agents may access information on your account in order to serve you and handle your query.

PLACING AN ORDER

When you place an order with us we may need to share your data with third parties in order to process that order.

We will need to provide your delivery and contact information to the delivery agent that you have chosen at checkout.

The payment information you provided will be used by our payment service providers in order to complete the transaction. Any credit card details are handled by ViVa Wallet.

We will contact you by email to provide you with order status updates, when you give us your mobile telephone number we may send you SMS messages for important information about your order.

After your order has been delivered we may contact you to ask you to provide feedback or leave a review of the products you purchased.

Lawful Basis for Processing

We process personal data under the following lawful bases:

CONTRACTUAL PERFORMANCE

We will process your personal data in order to fulfil our contractual obligations to you. For example when processing an order you have placed with us.

LEGAL OBLIGATION

We may process your personal data under legal obligation where we are required to do so by common law or statutory obligation.

LEGITIMATE INTERESTS

We may process your personal data in order to meet our legitimate interests, when doing so we have considered whether that processing is necessary and balanced it against your interests, rights and freedoms. In some cases you have the right to object.

Some of our legitimate interests are:

• Improving customer experience with our website
• To measure and analyse the performance of our website
• To prevent fraudulent activity on our website
• To protect data & network security and ensure data integrity
• To prevent cyber attacks
• To market our goods and services to our customers

CONSENT

In some cases, we process your personal data when you have given us consent to do so. If you have given us consent then you can contact us at any time to withdraw it.

Your Rights

Under data protection law and GDPR you have a number of rights:

• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

If you wish to exercise any of these rights you can contact us, we will endeavour to respond to you as soon as possible and within one calendar month.

Personal Data Storage

Locations outside the European Economic Area may be used for transferring data we collect about you, e.g. with third-party data processors that rely on cloud services hosted in the Netherlands or the US. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Information and ensure appropriate safeguards are in place. Any information we are provided will be stored on secure servers. We take all reasonable action to protect information sent to us electronically. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.

Right to Complaint

If you are unhappy about the way we handle your personal data then you have the right to lodge a complaint with the supervisory authority.